Culture Improvement Plan

Regulatory & Practice Operational Consultant

• More than 30 years of experience in veterinary medicine, including as practice owner and hospital administrator
• Consults with veterinarians nationally in various risk and practice management areas. Her areas of expertise encompass compliance with DEA regulations, as well as other state and federal regulations, clinic and hospital practice management & operations, finance and marketing.
• Served as a two-time President of Veterinary Specialty Practice Alliance (VSPA).
• Received the National Association of Women Business Owners (NAWBO) Southern Arizona “Woman Business Owner of the Year” award
• Key Opinion Leader for Zoetis Animal Health
• RACE-approved nationwide speaker, including for AVMLA, AVMA, and state VMA conferences, as well as Zoetis, Epicur, Stokes, Cubex, and multiple other companies and organizations

Founder & CEO

• Earned her DVM in 1988 from University of California-Davis School of Veterinary Medicine, completed a large-animal internship at the University of Guelph (Ontario, Canada), and worked at an equine medical and surgical referral practice serving northern New Jersey
• Earned her JD in 1997 from the University of Pennsylvania Law School
• Is in-demand as a speaker around the world, frequently presenting at conferences hosted by NAVC, AVMA, WMPG, VMG, AAHA, Viticus Group (formerly WVC), and other major veterinary associations, along with numerous radio and TV appearances
• Contributes regularly to the Journal of the American Veterinary Medical Association, NAVC’s Today’s Veterinary Practice and Veterinary Practice News, and publications from AAHA, Veterinary Clinics of North America and Veterinary Economics-DVM360
• Is past president of NAVC and also has served in leadership roles for AVMA, AAHA, AAEP, NJAEP, NJVMA, and PVMA
• Serves as an adjunct professor at the University of Pennsylvania School of Veterinary Medicine

Paralegal & Transaction Coordinator

• Certificate in Paralegal Studies from Raritan Valley Community College’s highly respected and ABA approved program
• Communications Studies B.A. from Rowan University
• Previously worked for a multi-doctor small animal veterinary hospital for 15 years
• Multi-purpose role at VBA serving as your personal guide through all aspects of the veterinary practice sale.
• Direct line of contact with Dr. Lacroix to swiftly address and resolve any questions, issues or concerns throughout the process.
• Acts as a liaison between seller and corporate buyers to save you time and streamline the bidding process.
• Walks you through both the financial and legal due diligence requests.
• Assists you with gathering and organizing all the information and documentation needed about your hospital vendors and contracts, equipment, business insurance, employee benefits, licenses and permits, and more in preparation for working on your transaction documents.
• Helps you and your managers prepare for closing and facilitate a smooth transition.

Communications & Marketing Consultant

• With almost 2 decades of dedicated service in the veterinary industry, Isaac’s journey started with a small animal practice in upstate New York. He acted as practice manager for over a decade where he developed a passion for veterinary-specific crisis communications. He then worked for IDEXX for several years, helping to mediate laboratory-specific issues on behalf of both IDEXX and its clients. Having spent a significant amount of his life in the veterinary profession, Isaac has a unique talent for communicating with veterinarians and their clients. For Isaac, the veterinary profession isn’t just a career; it’s a fundamental part of his identity.

Associate Attorney

• Earned her dual JD/MBA degrees from Seton Hall University
• Earned her bachelor’s degree from Susquehanna University
• Extensive experience negotiating and drafting a wide range of transactions including acquisitions, stock-purchase agreements, leases, real estate purchase and sale agreements, service contracts, and construction contracts
• Previous experience as an associate at law firms and in-house legal departments specializing in transactions and real estate

Associate Attorney

• Earned his JD degree with honors in Corporate Law concentration from Loyola Law School, Los Angeles in 2012
• Earned his LL.M degree in Securities and Financial Regulation, with distinction, from Georgetown University Law Center in 2013
• Previous law firm and in-house experience assisting clients with business and regulatory needs
• Near native French and advanced Russian skills

• Earned her Master of Laws in French and Anglo-American law with a focus in Business Law from Université Paris Nanterre in 2005
• Earned her Master of Laws (LL.M) in Comparative Law from Louisiana State University Paul M. Hebert Law Center in 2005
• Previously worked as a legal consultant at the Bronx Zoo, Wildlife Conservation Society for the Africa Program
• More than 15 years of experience as an attorney assisting clients with their corporate and employment business needs
• Fluent in French and Italian

Practice Management & Human Resources Consultant

• Certified Veterinary Practice Manager by Veterinary Hospital Managers Association (VHMA)
• Nationally certified Senior Professional in Human Resources (SPHR) by HR
• Certification Institute (HRCI)
• Certified Professional with the Society for Human Resources Management (SHRM)
• Certified Veterinary Business Leader by North American Veterinary
• Community (NAVC)
• More than 15 years of experience in the HR field, including serving as former head of an HR department in a large technology company
• Social and Emotional Intelligence Coach
• Earned her undergraduate degree in political science from Rutgers University
• Previously served as a technician in a wildlife rehabilitation facility
• Co-Author/Editor of AAHA’s Guide to
• Creating an Employee Handbook, Fourth Edition
• Contributes to Today’s Veterinary Business, AAHA’s News Stat, and Veterinary Practice News, as well as The Social DVM blogs
• Presents for VMG Groups, Hills, Viticus Group, and many other groups
• Actively volunteers with various organizations, most notably the “Night to Shine” event sponsored by the Tim Tebow Foundation