Dismantling a Practice

Abstract Current trends in veterinarian demographics, ownership rates, and corporate consolidation have left many small practices with aging owners and no viable succession plan. As a result, the frequency of veterinary practices closures is increasing. Closing a...

Client Etiquette for Veterinary Client Service Representatives

Abstract Veterinary client service representatives (CSRs) play an integral role in the logistical functions of clinics, offering up first impressions for clients and serving as the liaison between the client and the main medical staff. Consequently, CSRs are more...
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