Client Service Representative Etiquette

Client Service Representative Etiquette Veterinary Business Advisors, Inc.   Abstract Being the first impression of a clinic to clients, there is no doubt that client service representatives (CSRs) play an integral role in the logistical function of clinics. In...

Sharing The Windfall

Sharing The Windfall Veterinary Business Advisors, Inc. In today’s landscape of veterinary practice sales, corporate acquisitions are far outnumbering private sales. One major reason for this is that the dollar amounts of corporate buyout offers greatly exceed those...

Pay Raise Requests: How to Make Them and How to Respond

Pay Raise Requests: How to Make Them and How to Respond Kellie G. Olah, SPHR, CVPM   Veterinary practices, like many other businesses, often award pay raises in connection with an annual employee review. It’s a logical time to do so since that’s when employers provide...

Employee Performance Coaching and Setting Goals

Employee Performance Coaching and Setting Goals Charlotte Lacroix, DVM, JD Veterinary Business Advisors, Inc. Whitehouse Station, NJ, USA The overall objective of any Performance Management Program (“PMP”) is to ensure a Practice and all of its subsystems (processes,...
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