Blog
Check out our recent blogs below or browse by category on the right.
Issues to Negotiate in Contracts Seen in Practice
When you’re offered a job at a veterinary practice, it’s important to get as much information as possible about the specifics. You’ll typically be offered a certain wage, often along with benefits such as health insurance, retirement benefits, vacation time and the...
Delivering Great During-Visit Service
Here’s a simple, straightforward and universally true statement that will set the context for this entire article: You’ll retain more clients if you treat them well. This includes treating them well while they’re at your practice for an appointment. One of the most...
Legal Risk Management in Responding to Negative Online Reviews
Most people today have social media accounts that they use to keep in touch with friends, to read the news, to scroll through pages of cute animal pictures and more. We also use online resources to make everyday decisions, including choosing doctors, restaurants and...
Six Elements of Successful Telephone Etiquette in Veterinary Practices
People like to feel as though they’re worth your time and attention. It’s only human nature, right? When clients or potential clients call your veterinary office, they want to hang up feeling as though their cats and dogs are important to you. Here are six strategies...
Auditing Your Company’s Mission Statement
Although no two mission statements are alike (nor should they be), it’s important to regularly audit yours—perhaps when you do your annual policy review, overall—to determine whether or not the statement is still relevant and actually being put into practice. Here is...
Rules of Engagement: The Leading Role of Women
To be successful in the workforce today, and throughout your life, you must successfully engage with people from the beginning to the end of each day. Often, it’s with people whose viewpoints don’t always match your own. And when viewpoints don’t match but you need to...
Staff Training: Teaching, Motivating and Developing Your Team
In the past, some companies offered staff training at two times only: when someone was new to the company and when a problem arose that they wanted to correct. The value of training is so much greater than orientation and problem solving, and today’s companies are...
Should You Invest in Training and Career Development for Your Employees?
Should you invest in employee training and career development while we are still waiting for the economy to turn around? Despite economic uncertainty, business savvy Practice Owners know that learning matters and is the key to survival, recovery and future growth. ...
State-Law Savvy: How to Find and Follow State Employment Laws
Employment laws have been created to protect workers from wrongdoing in the workplace, addressing issues such as the following: minimum wage requirements protection from discrimination workplace safety child labor laws workers’ compensation These laws have been...
Compensation Best Practices in 2018
It would be so simple if practice owners could open a fortune cookie for each one of their employees and find the method by which to fairly compensate them. While there are commonly accepted methods of compensation, their implementation in veterinary practices varies...
Third-Party Harassment at Your Practice: How to Respond
Originally published in Today's Veterinary Business, February 2019 Harassment creates a negative environment in the workplace, lowering morale, reducing productivity, and otherwise upsetting employees. It can take the form of unwanted flirtation, forced touching, or...
Managing Social Media Behavior at Your Veterinary Practice
Originally Published by Today's Veterinary Business, December 2018 Use of the internet, particularly social media, can be a double-edged sword, especially in the workplace. On the plus side, it can be a wonderful vehicle for marketing your practice and otherwise...
