Blog
Check out our recent blogs below or browse by category on the right.
8 Leadership Strategies from Monday Morning Leadership
It’s hard to dispute that strong leadership is important, so how can this readiness gap be filled in? Here are eight strategies from Monday Morning Leadership by David Cottrell. Drivers and Passengers Are you a driver – or are you a passenger? Drivers must keep their...
Disaster-Management for Private Practice, Part II
The Components of a Disaster Plan A Small Business Administration study determined that almost 60% of small businesses impacted by a disaster would close, the majority of which would simply never re-open after the initial event10. Such numbers speak volumes to the...
Recordkeeping: Employee Personnel Files and Records ©
Veterinary Business Advisors, Inc. www.veterinarybusinessadvisors.com The legal requirements for employer recordkeeping and the retention of employee files are not as straightforward as your average business owner would hope. In fact, sorting through the complex and...
Driving Excellence in Your Practice
We’ve all heard it - strategic planning is a must for businesses to excel and move forward. In order to determine where the practice is going, you need to know exactly where it stands, then determine where you want to go and how to get there. Strategic...
Fraud/Theft in Veterinary Practices: Are YOU Vulnerable?
Susan ran a busy practice and she worked hard throughout the week. Yet, it never seemed as though her financial statements showed the profits she expected to earn. She experimented with different fee structures, carefully examined each expense and began buying...
A Wildlife Policy Within a Clinical Setting Implementing the DOs and DON’Ts of Wildlife Handling and Treatment
As veterinarians, we are trained to treat a variety of species throughout our four years of advanced schooling. The types of animals that we may treat on a day-to-day basis can include but is not limited to: dogs, cats, horses, cows, pigs, sheep, guinea pigs,...
Bad Customer Service. How Does That Make You Feel? Understanding The Psychology Behind Customer Service
Louise S. Dunn Snowgoose Veterinary Management Consulting 1955 Indian Wells Trails Pfafftown, NC 27404 336-945-0208 snogoose@infionline.net www.snowgoosevet.com DESCRIPTION: You dash down to the local fast food establishment to go through the drive through to grab a...
The Complete Client Experience
Louise S. Dunn Snowgoose Veterinary Management Consulting 1955 Indian Wells Trails Pfafftown, NC 27404 336-945-0208 snogoose@infionline.net www.snowgoosevet.com DESCRIPTION:We have all said it, "getting the most bang for the buck" when talking about something we are...
How Do You Grow Consistent Client Relationships?
Louise S. Dunn Snowgoose Veterinary Management Consulting 1955 Indian Wells Trails Pfafftown, NC 27404 336-945-0208 snogoose@infionline.net www.snowgoosevet.com Years ago, you may have taken the stance from a baseball movie that said, "If you build it, they will...
Drug Testing: The How and When
Drug and alcohol abuse is a serious problem in workplaces across the United States, including in some veterinary practices, with significant financial implications. According to the National Drug-Free Workplace Alliance, U.S. Department of Labor statistics indicate...
Talent Acquisition Finding and Retaining the Right Person for Your Practice©
It has been said many times that employees are our most valuable assets. Without a well-trained, highly motivated staff, it will be difficult for any Practice to achieve its strategic vision and performance goals. Since every Practice will need to hire additional...
Divorcing Spouses: Who Should the Vet Listen Too?©
Have you ever been caught in the middle of an argument and been asked to pick a side? This kind of conduct is hardly acceptable; however, it is tolerable when the argument is of trivial nature. Now, what if the argument was something more serious such as a custody...
