Practice Start-Up: What Are the Secret Ingredients?

Charlotte Lacroix DVM, JD The best way to create the future you want is to set goals and then plan appropriately for them. Roadmaps are essential to your career plan! Here are key issues to consider and address during the early years of your practice. STRATEGIC...

Dealing With Client Complaints and Avoiding Malpractice

TAKE HOME MESSAGE: Dealing with client complaints promptly is imperative, and some errors do not escape the scrutiny of the law. Be on top of those errors to protect your practice and license. INTRODUCTION: In the law of professional negligence, the standard of care...

Key Issues: Veterinary Minority Ownership in Private Equity

Dr. Julie Simpson had put her veterinary practice up for sale, feeling burned out but not quite sure that she was ready for retirement. She received a couple of offers although they didn’t match her expectations. Then, she got another one—and this buyer put forth an...

Embracing Reality-Based Leadership: A Blueprint for Success

Kellie G. Olah, SPHR, CVPM As the workplace continues to quickly evolve and grow in complexity, veterinary managers may struggle to find the right leadership style for the practice—and, if that statement resonates, then here’s a look at one philosophy that many...

Mentorship Programs for Support Staff

HR Problem: The industry is losing support staff because of a lack of career paths for staff members. How can your practice create a mentorship program to keep support staff for the long term. Samantha Berg & Kellie Olah, SPHR, CVPM, SHRM-SCP Imagine that you are...