Dealing With Client Complaints and Avoiding Malpractice

TAKE HOME MESSAGE: Dealing with client complaints promptly is imperative, and some errors do not escape the scrutiny of the law. Be on top of those errors to protect your practice and license. INTRODUCTION: In the law of professional negligence, the standard of care...

Understanding Your Worth and Using it to Earn More Salary

TAKE HOME MESSAGE: Feeling empowered is a key part of living a full and healthy life and a way to advocate for the best things to lead a meaningful existence. Couple that self-empowerment with practical, real-world strategies to advocate for a salary that compensates...

Mentorship Programs for Support Staff

HR Problem: The industry is losing support staff because of a lack of career paths for staff members. How can your practice create a mentorship program to keep support staff for the long term. Samantha Berg & Kellie Olah, SPHR, CVPM, SHRM-SCP Imagine that you are...

Veterinary Nurse Versus Technician: the Pros and the Cons

The Veterinary technician profession has been subjected to variability since birth. Today, it faces a new, and hopefully positive, change with discussions about modifying the profession’s title to “veterinary nurse”. A movement lead by the National Association for...