Protecting Your Leaders from Middle Management Burnout

Kellie Olah, SPHR, CVPM, SHRM-SCP Being in middle management can come with plenty of challenges—whether you’re a veterinary practice manager, office manager, technician lead, or client service lead. These professionals manage one or more employees but are not part of...

Mentorship Programs for Support Staff

HR Problem: The industry is losing support staff because of a lack of career paths for staff members. How can your practice create a mentorship program to keep support staff for the long term. Samantha Berg & Kellie Olah, SPHR, CVPM, SHRM-SCP Imagine that you are...

Four Benefits New Employees Want Today

In today’s times, employers are finding that they need to make their workplaces as appealing as possible to recruit and retain employees. In the past, it may have worked reasonably well for a company to advertise for employees, interview candidates, select the best...

Staff Training: Teaching, Motivating and Developing Your Team

In the past, some companies offered staff training at two times only: when someone was new to the company and when a problem arose that they wanted to correct. The value of training is so much greater than orientation and problem solving, and today’s companies are...

Managing Social Media Behavior at Your Veterinary Practice

Originally Published by Today’s Veterinary Business, December 2018 Use of the internet, particularly social media, can be a double-edged sword, especially in the workplace. On the plus side, it can be a wonderful vehicle for marketing your practice and otherwise...