Dealing With Client Complaints and Avoiding Malpractice

TAKE HOME MESSAGE: Dealing with client complaints promptly is imperative, and some errors do not escape the scrutiny of the law. Be on top of those errors to protect your practice and license. INTRODUCTION: In the law of professional negligence, the standard of care...

Terminating an Employee After Medical Leave: When Is it Appropriate?

Kellie G. Olah, SPHR, CVPM, SHRM-SCP As a practice owner or manager, it’s probably been engrained in you that you can’t terminate someone’s employment after they take medical leave. The reality, though, is more nuanced with judges backing up the firings under certain...

Protecting Your Leaders from Middle Management Burnout

Kellie Olah, SPHR, CVPM, SHRM-SCP Being in middle management can come with plenty of challenges—whether you’re a veterinary practice manager, office manager, technician lead, or client service lead. These professionals manage one or more employees but are not part of...

Mentorship Programs for Support Staff

HR Problem: The industry is losing support staff because of a lack of career paths for staff members. How can your practice create a mentorship program to keep support staff for the long term. Samantha Berg & Kellie Olah, SPHR, CVPM, SHRM-SCP Imagine that you are...