Client Service Representative Etiquette

Client Service Representative Etiquette Veterinary Business Advisors, Inc.   Abstract Being the first impression of a clinic to clients, there is no doubt that client service representatives (CSRs) play an integral role in the logistical function of clinics. In...

CBD Compliance: Smoke and Mirrors

CANNABINOID SYSTEM The 1960s were a time of unparalleled scientific discovery and social experimentation. It seems fitting, then, that in 1964 Δ9-tetrahydrocannabinol (THC) was isolated and defined. Since then, significant progress had been made in the discovery and...

Is Bad Communication Stunting Your Practice’s Growth?

Originally Published in Today’s Veterinary Business December 2019 Is Bad Communication Stunting Your Practice’s Growth? When you look back at your former teachers, you realize that some people make learning more engaging and can communicate concepts more...

Welcome, Generation Z

Originally Published in Today’s Veterinary Business October 2019 Millennials are often in the news—and they have been for quite some time now–with countless articles discussing their impact in the workforce. But what about Generation Z? This is the group...

Negotiating Lease Agreements

Imagine you’re a practice owner, and your practice currently has a 12-year history of consistently grossing $1.5 million—and is actually on track to earn upwards of $2 million this year! You have three exam rooms and three certified veterinary technicians, and you’ve...
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