Responding to Client Complaints

Client complaints: all practices get them, although some more than others. Some complaints have a factual basis while others arise largely from emotion. Some complaints are large in scope, while many of them are relatively small. Despite the reasons why a client...

Ten Strategies to Enhance Client Satisfaction

How does your veterinary hospital stand out from the other three down the road? Clients choose among veterinary hospitals based on a variety of factors and perceive quality of care in different ways than you might expect. The reality is that, no matter how outstanding...

Early Years of Your Practice: What to Consider   

The best way to create the future you want is to set goals and then plan appropriately for them. Roadmaps are essential to your career plan! Here are key issues to consider and address during the early years of your practice. Strategic Planning Your days are likely to...

Manager’s Role in Veterinary Ethics

Stories involving ethical decisions can frequently be found in the news, usually because someone’s ethics have been found wanting. And, although some people either intentionally make unethical choices and/or don’t spend enough time determining the appropriate...

8 Leadership Strategies from Monday Morning Leadership

It’s hard to dispute that strong leadership is important, so how can this readiness gap be filled in? Here are eight strategies from Monday Morning Leadership by David Cottrell. Drivers and Passengers Are you a driver – or are you a passenger? Drivers must keep their...

Disaster-Management for Private Practice, Part II

The Components of a Disaster Plan A Small Business Administration study determined that almost 60% of small businesses impacted by a disaster would close, the majority of which would simply never re-open after the initial event10. Such numbers speak volumes to the...