Client Service Representative Etiquette

Client Service Representative Etiquette Veterinary Business Advisors, Inc.   Abstract Being the first impression of a clinic to clients, there is no doubt that client service representatives (CSRs) play an integral role in the logistical function of clinics. In...

How Practice Managers Can Keep Up with Changing Employment Laws

How Practice Managers Can Keep Up with Changing Employment Laws By: Kellie Olah, SPHR, SHRM-CP Although it has always been challenging for many small business owners to keep up with evolving employment-related legislation, COVID-19 has made this situation even more...

Addressing Mental Health Challenges in The Veterinary Industry

Mental Health Challenges in the Practice: How to Identify and Combat Them Veterinary Business Advisors, Inc. www.veterinarybusinessadvisors.com In February 2015, the U.S. Centers for Disease Control and Prevention (CDC) released survey results focused on responses...

Exit Interviews

Exit Interviews: Who, What, When, Where, Why, and How Kellie G. Olah, CVPM, SPHR, SHRM-CP Veterinary Business Advisors, Inc.   One of the most valuable assets at your veterinary practice is the people you employ, with skilled ones having the ability to boost the...

Work Life Balance or Work Life Integration

Work-Life Balance—or Work-Life Integration? Kellie G. Olah, CVPM, SPHR The topic of work-life balance has been discussed for decades, with a variety of experts weighing in with different perspectives. Over the past few years, though, a new phrase has been tossed into...

Workplace Issues to Consider About The Internet

Three Workplace Issues to Consider About the Internet When you think about legal issues associated with the internet that can affect veterinary practices, you may think about telemedicine – and that is an excellent example, although not the only internet-based legal...
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