Mentorship Programs for Support Staff

HR Problem: The industry is losing support staff because of a lack of career paths for staff members. How can your practice create a mentorship program to keep support staff for the long term. Samantha Berg & Kellie Olah, SPHR, CVPM, SHRM-SCP Imagine that you are...

Equity as Incentives to Corporate Veterinarians

Charlotte Lacroix, DVM, JD Veterinary Business Advisors, Inc. The current climate of the veterinary industry consists of a high demand for veterinarians with a disproportionate number of veterinarians in the job market. Both private practices and corporations are...

Client Service Representative Etiquette

Client Service Representative Etiquette Veterinary Business Advisors, Inc.   Abstract Being the first impression of a clinic to clients, there is no doubt that client service representatives (CSRs) play an integral role in the logistical function of clinics. In...

Pay Raise Requests: How to Make Them and How to Respond

Pay Raise Requests: How to Make Them and How to Respond Kellie G. Olah, SPHR, CVPM   Veterinary practices, like many other businesses, often award pay raises in connection with an annual employee review. It’s a logical time to do so since that’s when employers provide...