Client Service Representative Etiquette

Client Service Representative Etiquette Veterinary Business Advisors, Inc.   Abstract Being the first impression of a clinic to clients, there is no doubt that client service representatives (CSRs) play an integral role in the logistical function of clinics. In...

Pay Raise Requests: How to Make Them and How to Respond

Pay Raise Requests: How to Make Them and How to Respond Kellie G. Olah, SPHR, CVPM   Veterinary practices, like many other businesses, often award pay raises in connection with an annual employee review. It’s a logical time to do so since that’s when employers provide...

Employee Performance Coaching and Setting Goals

Employee Performance Coaching and Setting Goals Charlotte Lacroix, DVM, JD Veterinary Business Advisors, Inc. Whitehouse Station, NJ, USA The overall objective of any Performance Management Program (“PMP”) is to ensure a Practice and all of its subsystems (processes,...

How Practice Managers Can Keep Up with Changing Employment Laws

How Practice Managers Can Keep Up with Changing Employment Laws By: Kellie Olah, SPHR, SHRM-CP Although it has always been challenging for many small business owners to keep up with evolving employment-related legislation, COVID-19 has made this situation even more...

Associate Contracts for Corporate Consolidators

Associate Contracts for Corporate Consolidators Veterinary Business Advisors, Inc. www.veterinarybusinessadvisors.com As the presence of corporate consolidators in the veterinary field increases, it has become even more important to understand what to look for when...
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