Blog
Check out our recent blogs below or browse by category on the right.
Responding to Client Complaints
Client complaints: all practices get them, although some more than others. Some complaints have a factual basis while others arise largely from emotion. Some complaints are large in scope, while many of them are relatively small. Despite the reasons why a client...
Motivation is a Partnership: Inspiration for the Entire Veterinary Office
If you’re a veterinarian or office manager, does this scenario sound familiar? Sure, your veterinary office staff is getting their work done. They let you know when customers arrive and they check them in and out efficiently. They’re never rude and you can’t pinpoint...
Ten Strategies to Enhance Client Satisfaction
How does your veterinary hospital stand out from the other three down the road? Clients choose among veterinary hospitals based on a variety of factors and perceive quality of care in different ways than you might expect. The reality is that, no matter how outstanding...
Communication Breakdown, Now What?
The article “How to Recover after a Communication Breakdown,” by Charlie Powell talks about how the importance the anatomy of communication is not only in determining what went wrong but in looking for a solution to make things right or to prevent such a breakdown in...
Early Years of Your Practice: What to Consider
The best way to create the future you want is to set goals and then plan appropriately for them. Roadmaps are essential to your career plan! Here are key issues to consider and address during the early years of your practice. Strategic Planning Your days are likely to...
Leadership Development
When it comes to discussing art, many people say, “I’m not an expert but I know what I like when I see it.” The same concept is often true when it comes to leadership abilities, as well. We can recognize when a leader is either being especially effective or...
Do You Need A Letter Of Intent? What They Are & How to Beware
Letters of intent (LOIs) are used in veterinary medicine during employment and practice sale negotiations to put preliminary terms into writing. They can be useful for planning but unclear expectations and ambiguity in LOI language – particularly about the...
Screening the Social Media Accounts of Interviewees
Let’s say you’ve found the “perfect” candidate for your veterinary tech. She’s skilled, great with animals and compassionate with people. What more could you need, right? But, shortly after you hire her, you notice she regularly uses swear words at work that make...
Emergency Succession Planning for a Sole Owner
Ahhhhhh, you did it! Relaxing on the beach enjoying your first vacation since you opened your veterinary practice a decade ago. You start thinking about how far you have come building your business from the ground up and finally reaching the point where you can take...
Veterinary Practices Posting Pet Pictures on Social Media
As the employees of a veterinary practice know, one of the side benefits of the job is getting to meet and interact with adorable animals! You get to see the sweetest of kitty faces and the melting eyes of a lovable pup, and more. It can be tempting to photograph...
The State of Student Debt
The student debt load has been a longstanding and progressive problem within the veterinary field. Total student loan debt from veterinary school for graduates from the class of 2015 was $427,502,116.00, while the average debt accrued per student was $142,394.6...
Path To Partnership
Veterinary medicine is among the most unique careers in the world, with an incredible breadth and depth of knowledge shared among veterinarians. Over the course of a veterinarian’s career, he or she may learn about everything from alpaca anatomy to zoonoses like Zika....
