Blog
Check out our recent blogs below or browse by category on the right.
A Wildlife Policy Within a Clinical Setting Implementing the DOs and DON’Ts of Wildlife Handling and Treatment
As veterinarians, we are trained to treat a variety of species throughout our four years of advanced schooling. The types of animals that we may treat on a day-to-day basis can include but is not limited to: dogs, cats, horses, cows, pigs, sheep, guinea pigs,...
Bad Customer Service. How Does That Make You Feel? Understanding The Psychology Behind Customer Service
Louise S. Dunn Snowgoose Veterinary Management Consulting 1955 Indian Wells Trails Pfafftown, NC 27404 336-945-0208 snogoose@infionline.net www.snowgoosevet.com DESCRIPTION: You dash down to the local fast food establishment to go through the drive through to grab a...
The Complete Client Experience
Louise S. Dunn Snowgoose Veterinary Management Consulting 1955 Indian Wells Trails Pfafftown, NC 27404 336-945-0208 snogoose@infionline.net www.snowgoosevet.com DESCRIPTION:We have all said it, "getting the most bang for the buck" when talking about something we are...
How Do You Grow Consistent Client Relationships?
Louise S. Dunn Snowgoose Veterinary Management Consulting 1955 Indian Wells Trails Pfafftown, NC 27404 336-945-0208 snogoose@infionline.net www.snowgoosevet.com Years ago, you may have taken the stance from a baseball movie that said, "If you build it, they will...
Drug Testing: The How and When
Drug and alcohol abuse is a serious problem in workplaces across the United States, including in some veterinary practices, with significant financial implications. According to the National Drug-Free Workplace Alliance, U.S. Department of Labor statistics indicate...
Talent Acquisition Finding and Retaining the Right Person for Your Practice©
It has been said many times that employees are our most valuable assets. Without a well-trained, highly motivated staff, it will be difficult for any Practice to achieve its strategic vision and performance goals. Since every Practice will need to hire additional...
Divorcing Spouses: Who Should the Vet Listen Too?©
Have you ever been caught in the middle of an argument and been asked to pick a side? This kind of conduct is hardly acceptable; however, it is tolerable when the argument is of trivial nature. Now, what if the argument was something more serious such as a custody...
Importance of Selective Inventory Control
Keeping enough inventory is important to a well-run practice. Doing so ensures that you’ll have what you need when you need it – and that no patient will suffer because of a lack of a key item. But, inventory represents a large capital investment and cost to your...
Shelter Veterinarians Are Not Sheltered From the Law ©
The American Society for the Prevention of Cruelty to Animals (ASPCA) National Outreach department estimates that there are anywhere from 4-6000 animal shelters in the United States. [1] While veterinarians who work in the animal shelter environment face the same...
Improve Your Practice’s Bottom Line: Effectively Use Veterinary Technicians
Perhaps you know of a practice where the veterinarians are always busy, but the practice isn’t necessarily very profitable. Perhaps you have even worked – or currently are working – in such a practice. The reality is that, for a practice to be profitable, it needs to...
You Hired Them… Now What?
Employee onboarding, also known as new-employee orientation or assimilation, is the process by which a practice acclimatizes its new employees. It is one of the keys for building employee loyalty and engagement, fostering a stronger team, and helping new employees...
Emotional Intelligence: From Surviving to Thriving
Every veterinarian can tell you a story about an intelligent, hard working and competent doctor whose practice failed to achieve growth. On the flip side, they can also tell you stories of highly successful veterinarians with merely average technical competency and...
