Blog
Check out our recent blogs below or browse by category on the right.
Politics in the Workplace – Navigating Political Talk in the Office with Tact
With the past year being so divisive in the world of politics, tensions are running high throughout the country – so it isn’t surprising that political beliefs are a hot subject in and around the workplace. You may therefore have found yourself thrown into...
Importance of a Practice Culture Audit – and How to Conduct One
If you’ve owned, managed or worked at a particular veterinary practice for any length of time, you may be so used to the workplace culture of the practice that you can’t effectively define it, much less analyze its strengths and weaknesses. If that’s the case, that’s...
Road Map to Starting a Mobile Practice: Unique Benefits and Challenges
Have you ever looked out your clinic window on a nice day and wished you could smuggle yourself outside for just an hour? Does it sometimes feel like moving a mountain to organize an hour to go to a doctor’s appointment? Who doesn’t want more time away from the office...
Residency Retention Agreements
Finding the right resident for your practice is a lot of time and work. Protect your investment and keep your resident from straying to other practices by including proper retention provisions in your residency agreements. The basic bargain you make with your...
Employee Discipline: 6 Key Steps to the Process
When you see the term “problem employee,” what comes to mind? Perhaps someone in your practice makes negative comments about virtually every situation, whereas someone else may disappear whenever an unpleasant task needs to be done. Or, maybe someone believes he or...
Key Takeaways: Monday Morning Leadership
“ . . . leadership ‘remains the No. 1 talent issue facing organizations around the world,’ with 86% of respondents to the survey rating it ‘urgent’ or ‘important.’ However, the fact that only 13% say they do an excellent job of developing leaders at all levels means...
Employee Personnel Files and Records
What types of employee records do you have to maintain? How long do you have to retain copies of various employee records? Are there certain documents you need to save longer than others? Can you keep all employee records in one file? Should medical doctor notes...
Fact and Fiction: the Millennial Generation
“I see no hope for the future of our people if they are dependent on the frivolous youth of today, for certainly all youth are reckless beyond words. When I was a boy, we were taught to be discrete and respectful of elders, but the present youth are exceedingly wise...
Responding to Client Complaints
Client complaints: all practices get them, although some more than others. Some complaints have a factual basis while others arise largely from emotion. Some complaints are large in scope, while many of them are relatively small. Despite the reasons why a client...
Motivation is a Partnership: Inspiration for the Entire Veterinary Office
If you’re a veterinarian or office manager, does this scenario sound familiar? Sure, your veterinary office staff is getting their work done. They let you know when customers arrive and they check them in and out efficiently. They’re never rude and you can’t pinpoint...
Ten Strategies to Enhance Client Satisfaction
How does your veterinary hospital stand out from the other three down the road? Clients choose among veterinary hospitals based on a variety of factors and perceive quality of care in different ways than you might expect. The reality is that, no matter how outstanding...
Communication Breakdown, Now What?
The article “How to Recover after a Communication Breakdown,” by Charlie Powell talks about how the importance the anatomy of communication is not only in determining what went wrong but in looking for a solution to make things right or to prevent such a breakdown in...
