Delivering Great During-Visit Service

Here’s a simple, straightforward and universally true statement that will set the context for this entire article: You’ll retain more clients if you treat them well. This includes treating them well while they’re at your practice for an appointment. One of the most...

Implementing Veterinary Telemedicine

Abstract In face of COVID-19 outbreak, there is a rapidly increasing demand for digital transformation to bridge that gap on social distancing. In both human and animal health care, telehealth has become a gold-standard solution to optimize delivery of medical care to...

Dismantling a Practice

Abstract Current trends in veterinarian demographics, ownership rates, and corporate consolidation have left many small practices with aging owners and no viable succession plan. As a result, the frequency of veterinary practices closures is increasing. Closing a...

Client Etiquette for Veterinary Client Service Representatives

Abstract Veterinary client service representatives (CSRs) play an integral role in the logistical functions of clinics, offering up first impressions for clients and serving as the liaison between the client and the main medical staff. Consequently, CSRs are more...

Client Service Representative Etiquette

Client Service Representative Etiquette Veterinary Business Advisors, Inc.   Abstract Being the first impression of a clinic to clients, there is no doubt that client service representatives (CSRs) play an integral role in the logistical function of clinics. In...
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