Blog
Check out our recent blogs below or browse by category on the right.
Practice Start-Up: What Are the Secret Ingredients?
Charlotte Lacroix DVM, JD The best way to create the future you want is to set goals and then plan appropriately for them. Roadmaps are essential to your career plan! Here are key issues to consider and address during the early years of your practice. STRATEGIC...
Dealing With Client Complaints and Avoiding Malpractice
TAKE HOME MESSAGE: Dealing with client complaints promptly is imperative, and some errors do not escape the scrutiny of the law. Be on top of those errors to protect your practice and license. INTRODUCTION: In the law of professional negligence, the standard of care...
Understanding Your Worth and Using it to Earn More Salary
TAKE HOME MESSAGE: Feeling empowered is a key part of living a full and healthy life and a way to advocate for the best things to lead a meaningful existence. Couple that self-empowerment with practical, real-world strategies to advocate for a salary that compensates...
Key Issues: Veterinary Minority Ownership in Private Equity
Dr. Julie Simpson had put her veterinary practice up for sale, feeling burned out but not quite sure that she was ready for retirement. She received a couple of offers although they didn’t match her expectations. Then, she got another one—and this buyer put forth an...
Beyond Medicine: The Art of Emotional Intelligence in Veterinary Care
By: Isaac Brownstein, MAC Introduction In the veterinary industry, many practice owners and managers do not appreciate the value and necessity of emotional intelligence (EI). From veterinary assistants to veterinarians, though, technical expertise alone is not always...
Terminating an Employee After Medical Leave: When Is it Appropriate?
Kellie G. Olah, SPHR, CVPM, SHRM-SCP As a practice owner or manager, it’s probably been engrained in you that you can’t terminate someone’s employment after they take medical leave. The reality, though, is more nuanced with judges backing up the firings under certain...
Embracing Reality-Based Leadership: A Blueprint for Success
Kellie G. Olah, SPHR, CVPM As the workplace continues to quickly evolve and grow in complexity, veterinary managers may struggle to find the right leadership style for the practice—and, if that statement resonates, then here’s a look at one philosophy that many...
Protecting Your Leaders from Middle Management Burnout
Kellie Olah, SPHR, CVPM, SHRM-SCP Being in middle management can come with plenty of challenges—whether you’re a veterinary practice manager, office manager, technician lead, or client service lead. These professionals manage one or more employees but are not part of...
Mentorship Programs for Support Staff
HR Problem: The industry is losing support staff because of a lack of career paths for staff members. How can your practice create a mentorship program to keep support staff for the long term. Samantha Berg & Kellie Olah, SPHR, CVPM, SHRM-SCP Imagine that you are...
Establishing Expectations For Performance Improvement And Accountability
Charlotte Lacroix DVM, JD Veterinary Business Advisors, Inc., Are all of your employees perfect in every way? Do they always do their best while following all of your work rules, protocols and policies? Do you count your blessings every day for the opportunity to...
Artificial Intelligence in Veterinary Medicine
Charlotte Lacroix, DVM, JD Veterinary Business Advisors, Inc. Introduction “AI” refers to the ability of computer systems to perform tasks that normally require human intelligence, and these systems are often hugely complex and powerful with the ability to process...
Urgent Care Centers
Charlotte Lacroix, DVM, JD Veterinary Business Advisors, Inc. Introduction Imagine that you take your dog to the park after your daytime job, and a dog fight leaves the participants bloodied and limping. Your GP veterinarian cannot see your dog until late afternoon...








