VBA Webinars

Maintaining the Human-Animal Bond: Telemedicine

There are many challenges facing the veterinary profession and an estimated 30 to 40% of pets never see a veterinarian for care. In this segment Dr. Charlotte Lacroix, DVM, JD discusses how telemedicine can serve to connect veterinary professionals with pet owners as well as promote better health care for their patients and convenience for clients. Discussion includes best practices for implementing telemedicine in the context of current legal standards.

Running time: 20 mins

Approved for 0.25 hrs CE credit for veterinarians and technicians by the AAVSB RACE program, NY State and the NJVMA. The method of delivery is online and non-interactive. Be aware that some boards have limitations on the number of hours accepted in certain categories &/or restrictions on certain methods of delivery of CE.

To sign up, please click here!

VBA HR Webinars

HR Changes for 2020

Now available on demand!

Each year, employment laws are changed and we face new challenges with managing our employees. This interactive session will provide attendees with the ability to address some of the new legal updates and hot topics in employee relations and compliance. 

*Once purchased, you will receive the link within 24 hours, to the email linked to your paypal account*

Responding to Disparaging Comments on Social Media

Tuesday, April 21, 2020 from 3:00 to 4:00 pm ET.

With today’s connected society and increasing use of social media, online reviews are important to every business. Having poor reviews is stressful for veterinarians and veterinary hospitals. While the temptation to defend oneself online is strong, it is often in the best interest of the veterinarian and veterinary hospital to either not respond at all, or to post a polite request to contact the hospital. Suing clients for defamation is generally not recommended or successful. Employees could potentially be asked to sign non-disparagement agreements when they are hired but given their difficulty to enforce and possible legal outcomes, it may be better to simply ask the websites to remove employee reviews. In cases where the client did receive poor service, practices should apologize and try to repair the damage with the client. Regardless of how negative reviews are handled, clinics should be prepared to use them to identify possible problems within the clinic.

Successfully Managing Conflict in Your Veterinary Practice

Tuesday, July 21, 2020 from 3:00 to 4:00 pm ET.

If you work at a veterinary practice, the reality is that you probably spend all day with your co-workers, almost every single day of the week! It isn’t reasonable to expect that no conflict will ever exist among co-workers. It is reasonable, though, as well as desirable, to create a healthy working environment where conflicts that arise are managed in a functional way, and in a way that allows your practice to flourish.