VBA is proud to present our new Practice Management Webinar Series. We know how challenging it can be to manage a veterinary practice. Some days it seems virtually impossible to find the time to do anything else, including your continuing education. We decided it was time to put together a webinar series that could not only satisfy your desire to keep learning, but also give you some practical help with the day to day adventures of managing a busy veterinary practice. Our webinar series will include everything from the major legal issues, right down to the small daily mishaps that occur in a typical practice. See below for our topics.
Webinar #1: Employee Manual Pitfalls
Tuesday, October 29, 2019 from 3:00 pm to 4:00 pm ET.
This webinar helps managers and owners address common employment manual pitfalls. Participants will learn how to document clear expectations for their staff in their employee handbooks and the importance of administering it consistently. An employee manual (or handbook) contains the veterinary practice’s policies and procedures. It provides employees with information on practice rules, policies, scheduling, working conditions, expectations, employee benefits, ethics and philosophy regarding its employees, clients, patients, as well as the profession and community.
Webinar #2: HR Changes for 2020
Tuesday, January 21, 2020 from 3:00 PM to 4:00 pm ET.
Each year, employment laws are changed and we face new challenges with managing our employees. This interactive session will provide attendees with the ability to address some of the new legal updates and hot topics in employee relations and compliance.
Webinar #3: Responding to Disparaging Comments on Social Media
Tuesday, April 21, 2020 from 3:00 to 4:00 pm ET.
With today’s connected society and increasing use of social media, online reviews are important to every business. Having poor reviews is stressful for veterinarians and veterinary hospitals. While the temptation to defend oneself online is strong, it is often in the best interest of the veterinarian and veterinary hospital to either not respond at all, or to post a polite request to contact the hospital. Suing clients for defamation is generally not recommended or successful. Employees could potentially be asked to sign non-disparagement agreements when they are hired but given their difficulty to enforce and possible legal outcomes, it may be better to simply ask the websites to remove employee reviews. In cases where the client did receive poor service, practices should apologize and try to repair the damage with the client. Regardless of how negative reviews are handled, clinics should be prepared to use them to identify possible problems within the clinic.
Webinar #4: Successfully Managing Conflict in Your Veterinary Practice
Tuesday, July 21, 2020 from 3:00 to 4:00 pm ET.
If you work at a veterinary practice, the reality is that you probably spend all day with your co-workers, almost every single day of the week! It isn’t reasonable to expect that no conflict will ever exist among co-workers. It is reasonable, though, as well as desirable, to create a healthy working environment where conflicts that arise are managed in a functional way, and in a way that allows your practice to flourish.
The fee for each webinar is $50.00 per attendee. Sign up for all 4 at a discounted cost of $175.
CVPM & HRCI approval pending.