VBA is proud to present our new  Webinar Series.  We know how challenging it can be to manage a veterinary practice. Some days it seems virtually impossible to find the time to do anything else, including your continuing education.  We decided it was time to put together a webinar series that could not only satisfy your desire to keep learning, but also give you some practical help with the day to day adventures of managing a busy veterinary practice.  Our webinar series will include everything from the major legal issues, right down to the small daily mishaps that occur in a typical practice. Click here for details!

*NEW* Dr. Lacroix speaks on “Maintaining the Human-Animal Bond: Telemedicine” from Vetvine

Culture Improvement Plan

Our Human Resources department offers a Culture Improvement Plan to assess and help repair your practice’s culture.  Starting with an on-site audit of your working environment and HR processes, we will then provide you with an assessment and a project plan to address your practice’s individual needs.  We will support and coach you through the implementation process which is tailored to your practice. For $3,900 (plus travel expenses) services will include:  1 day on-site culture and HR audit, 5 additional hours of HR service to be used as needed., VBA’s monthly newsletter, VIP status – top of the priority list when you call for help, 10% discount on all VBA Products.

*Travel expenses to be submitted post-visit.

HR Toolkit

There is no greater challenge in veterinary medicine today than recruiting, hiring, managing, and retaining talented people. Now you can find answers to your most pressing human resources questions and get a people management resources guide, all in one complete kit. The VBA Human Resources Tool Kit simplifies the overall approach to people management in your practice, by providing you with the most up-to-date and comprehensive tools, tips, and practical tactics to managing employees of all levels. Developed by Charlotte Lacroix, DVM, JD, the Kit offers simple, actionable strategies, plans, and forms you can start using right away – along with a wealth of information to guide you. It also provides a broad overview of various laws and regulations governing the employee/employer relationship. With an indexed listing of the most common workplace challenges and solutions, you’ll learn how to handle:

  • Recruitment/Hiring
  • Orientation
  • Employee records
  • Compensation
  • Performance management
  • Discipline/Termination
  • HR compliance audit

As comprehensive as our HR Toolkit is, we understand that developing and managing your team is a very involved process. To help you navigate, we offer two additional tools that provide you with simple solutions to streamline the process.


Recruiting Binder

The VBA Recruiting Binder is filled with forms and templates for the recruiting process, including how to:

  • Develop job descriptions
  • Post openings online
  • Verify references
  • Perform background checks

We also include samples of:

  • Job applications
  • Interview questions
  • Skills testing
  • Letters to send to applicants you do not hire

Optional Add-On: HR Coaching – Work directly with an HR Consultant to fully customize the Binder documents and who will coach you through implementing the process. The HR Consultant will teach you how to ask questions in interviews to find the right personality for your practice.

Performance Management Binder

The VBA Performance Management Binder offers in-depth information about:

  • Job descriptions
  • SWOT analysis
  • Setting SMART goals
  • Performance appraisals
  • Self evaluation templates
  • How to discipline – including sample write-up forms and memos
  • Termination – including cobra forms and exit interviews

Optional Add-On: HR Coaching –  Work directly with an HR Consultant to fully customize documents and receive guidance on setting goals for managers/staff, coaching through tough conversations and other performance management issues.

Well-Managed Practice Benchmarks 2019

“Are you confident your practice is up to speed and maximizing its results?  WTA Veterinary Consultants and VetSupport bring the veterinary community the latest insights, trends and benchmarks of the top practices in the country, so practices can learn from their success.

We are animal lovers and are passionate about publishing this information to help veterinary practices improve and thrive.  We truly believe that “Better Management is Better Medicine®”, because if your practice is doing well, it can do so much more for its patients, staff and community.”


Get In Touch

Address | 1 Washington Drive, Whitehouse Station, NJ 08889

Phone | 908-823-4607

Email |


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