PRODUCTS

HR Toolkit

There is no greater challenge in veterinary medicine today than recruiting, hiring, managing, and retaining talented people. Now you can find answers to your most pressing human resources questions and get a people management resources guide, all in one complete kit. The VBA Human Resources Tool Kit simplifies the overall approach to people management in your practice, by providing you with the most up-to-date and comprehensive tools, tips, and practical tactics to managing employees of all levels. Developed by Charlotte Lacroix, DVM, JD, the Kit offers simple, actionable strategies, plans, and forms you can start using right away – along with a wealth of information to guide you. It also provides a broad overview of various laws and regulations governing the employee/employer relationship. With an indexed listing of the most common workplace challenges and solutions, you’ll learn how to handle:

• Recruitment/Hiring
• Orientation
• Employee records
• Compensation
• Performance management
• Discipline/Termination
• HR compliance audit

As comprehensive as our HR Toolkit is, we understand that developing and managing your team is a very involved process. To help you navigate, we offer two additional tools that provide you with simple solutions to streamline the process.

Recruiting Binder

The VBA Recruiting Binder is filled with forms and templates for the recruiting process, including how to:

• Develop job descriptions
• Post openings online
• Verify references
• Perform background checks

We also include samples of:

• Job applications
• Interview questions
• Skills testing
• Letters to send to applicants you do not hire

Optional Add-On: HR Coaching – Work directly with an HR Consultant to fully customize the Binder documents and who will coach you through implementing the process. The HR Consultant will teach you how to ask questions in interviews to find the right personality for your practice.

Performance Management Binder

The VBA Performance Management Binder offers in-depth information about:

• Job descriptions
• SWOT analysis
• Setting SMART goals
• Performance appraisals
• Self evaluation templates
• How to discipline – including sample write-up forms and memos
• Termination – including cobra forms and exit interviews

Optional Add-On: HR Coaching –  Work directly with an HR Consultant to fully customize documents and receive guidance on setting goals for managers/staff, coaching through tough conversations and other performance management issues.

2020

Virtual Veterinary Care Summit
Dr. Charlotte Lacroix

August 18, 2020
Speaking Topics:
Key Issues and Insights the VCPR

Vet Partners Mid Year Meeting
Dr. Charlotte Lacroix

August 26, 2020
Speaking Topics:
The New Age of Telehealth Panel Discussion

AAEP
Dr. Charlotte Lacroix

December 5- 9, 2020
Speaking Topics:
Corporate Consolidation: What you should know
Contract Negotiations for Employers and Associates
Human Resource Dilemmas/Coaching Employees

2021

VMX
Dr. Charlotte Lacroix

January 16-20, 2021
Orlando, FL
Speaking Topics:
Contracts in Veterinary Medicine
Employee Policy Snafus
Drug Laws: What's New
Practice Transitions

Veterinary Management Group 62
Dr. Charlotte Lacroix

April 12-14, 2021
Las Vegas, NV
Speaking Topics:
HR

Veterinary Management Group 29
Kellie Olah, CVPM, SPHR

April 20-23, 2021
Jackson Hole, Wyoming
Speaking Topics:
HR

Veterinary Management Group 61
Dr. Charlotte Lacroix

April 23-24, 2021
Charleston, SC
Speaking Topics: TBD

Western Veterinary Conference
Kellie Olah, CVPM. SPHR

September 6-9, 2021
Las Vegas, NV
Speaking Topics:
Optimizing Millennial Success and Introducing Generation Z
Employee Manual Snafus
Managing Conflict in your Practice - Workshop

VMG-65: Atlanta, Georgia
Dr. Charlotte Lacroix

October 21-22, 2021
Speaking Topics:
Managing Risk, Human Resources: Hot Topics

VMG-37: Las Vegas, Nevada
Kellie Olah, CVPM, SPHR, SHRM-CP

November 13-14, 2021
Speaking Topics:
Human Resources: Hot Topics, Recruiting and Retaining Talent, Conflict Resolution, New Employment Issues Facing Practices

AAEVT: Nashville, Tennessee 
Dr. Charlotte Lacroix

December 4-7, 2021
Speaking Topics: Keeping Your Practice Out of Hot Water, Understanding Personal/Net Worth is More Than Finances

Let's hear from the audience...

"Dr. Lacroix is one of my favorite speakers!!  She presents current legislation as it relates to our industry in a language that is practical and easy to understand."

-Pamela L. Fabian, MSW, CVPM, ACVC Attendee

"Dr. Lacroix was a great speaker and so easy to engage with. She is warm and personable yet top notch in her area of expertise and very professional. She gave real life examples to relate the information. She tailors the conversation to meet the needs of the group. She was capable of answering what seemed like any question with great depth and knowledge. 8 hours of lecture flew by... I would highly recommend her!"

-Cindy Sandefer, Sand Road Animal Hospital. LLC, ACVC Attendee

"Thanks for a presentation that was informative and motivating. I'm already implementing some of the strategies discussed at the Midwest Veterinary Conference. I can really appreciate your dual perspectives from the legal and veterinary viewpoint."

-Dawn Smith, MWVC Attendee

"I attended Dr. Lacroix's lectures at VECCS 2018 in New Orleans. She was a very engaging speaker with a wealth of knowledge. Having both a veterinary and legal background certainly gives her a clear perspective on how laws and regulations translate into a clinic environment. I felt the information given at the lectures was applicable and valuable, and I left with great information and ideas to take back to my clinic!"

-IVECCS Attendee

"Really appreciated Dr Lacroix's informative and eminently implementable points on HR and avoiding legal mistakes with my medical team! I'm heading straight home to correct my team manual, using the simple heuristics that Dr Lacroix shared with our group.  Many thanks for an interesting and highly useful talk!!"

-Agate Bay (owner), VMG Meeting Attendee

"Sitting in Dr. Lacroix’s presentations were nothing less than eye opening! What I thought would be a boring talk on the law, liabilities, and veterinary medicine turned out to be an enlightening venture navigating through situations I thought I  covered after 30+ years in practice.  While for a short moment  I felt defeated and slightly depressed , it was only for a short moment. Her motivation, explanations, and recommendations for corrective measures got me in gear to rethink current policies and procedures at my hospital, update my employee manual and other documents, and re-educate my staff regarding many of the issues she discussed. Each staff meeting will address many of these issues and become a permanent part of our agenda.  I have a thriving and successful practice and want to keep my risks at a minimum. She was refreshing and enlightening.  Thanks for the boost!"

-Dr. Davis, DVM

"I had the pleasure of attending Dr. Lacroix's lecture session titled "A Manager's Role in Veterinary Ethics" last week. I am new to the veterinary field. My past 10 years experience has been in human medical management. Dr. Lacroix's session was interactive, encouraged audience participation, and really made me think about the dilemmas that come up in veterinary medicine; dilemmas that would not come about in human medicine. I met some amazing managers and had very productive interactions in this session. If you ever have the opportunity, attending one of Dr. Lacroix's sessions will be time well-spent."

-Holi Lederer, PM, Santa Clarita, CA

"Dr Lacroix presented an excellent lecture at the IVECCS Meeting in NOLA regarding corporate buyouts in veterinary medicine. She is an extremely knowledgeable and vibrant speaker and very easy to listen to. The information was excellent and extremely worthwhile especially at this time. Kudos and well done Dr Lacroix."

-IVECCS Attendee

"Dr. Lacroix’s Ethics lecture was the most vibrant and interesting session I attended at the VHMA this year. She is such a great speaker and engages with the audience, keeping your attention the whole time. What I loved most about the content was that she gave puzzling scenarios for us to work through with multiple issues that would twist the case even further. It really brought to light what could possibly happen at our practices and where our current holes in protocol are that need plugging."

-Marian Rowland BS CVPM

"Dr Lacroix presented an excellent lecture at the IVECCS Meeting in NOLA regarding corporate buyouts in veterinary medicine. She is an extremely knowledgeable and vibrant speaker and very easy to listen to. The information was excellent and extremely worthwhile especially at this time. Kudos and well done Dr Lacroix."

-IVECCS Attendee

"Dr. Lacroix’s lecture at the VHMA Annual Conference was excellent. She is interesting, engaging and an expert in her field. Her high degree of knowledge regarding HR, Law and Ethics is evident but she presents in a way that is relevant and accessible to all levels of management. I enjoyed how much Dr. Lacroix encouraged participation and audience feedback and tailored her presentation to audience questions. Within days of the conference ending, I received the promised supporting information from the lecture and am able to review and begin to implement while the information is still fresh in my head! I would love to see Dr. Lacroix speak again!"

-Joanne Graham, CVPM

"I attended Dr. Lacroix's lectures at VECCS 2018 in New Orleans. She was a very engaging speaker with a wealth of knowledge. Having both a veterinary and legal background certainly gives her a clear perspective on how laws and regulations translate into a clinic environment. I felt the information given at the lectures was applicable and valuable, and I left with great information and ideas to take back to my clinic!"

- IVECCS Attendee