Client Etiquette for Veterinary Client Service Representatives

Abstract Veterinary client service representatives (CSRs) play an integral role in the logistical functions of clinics, offering up first impressions for clients and serving as the liaison between the client and the main medical staff. Consequently, CSRs are more...

Client Service Representative Etiquette

Client Service Representative Etiquette Veterinary Business Advisors, Inc.   Abstract Being the first impression of a clinic to clients, there is no doubt that client service representatives (CSRs) play an integral role in the logistical function of clinics. In...

You Hired Them… Now What?

Employee onboarding, also known as new-employee orientation or assimilation, is the process by which a practice acclimatizes its new employees.  It is one of the keys for building employee loyalty and engagement, fostering a stronger team, and helping new employees...
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